How a service request works
What happens from the moment you send a request to the end of the visit.
The steps
The same six steps for every request. Only the first visit changes with the lane.
You send a request
Use the request form and choose Repair, Installation or replacement, Maintenance, Not sure yet or General question. A few lines about what's happening helps.
We sort it into a lane
The office reads your request and matches it to the right first visit: a repair diagnosis, an in-home assessment or a maintenance check.
We confirm a visit window
We call or email during office hours to agree a visit window. Visits are by appointment, Monday to Friday.
The visit
We look at the system, explain what we found in plain language and answer your questions before anything changes.
A written estimate or visit notes
Repairs and installations get a written estimate. Maintenance visits end with written visit notes. No work starts until you approve an estimate.
The approved work or a follow-up
Once you approve, we arrange the repair or installation. An installation ends with a startup check and a walkthrough of the new system.
Visit checklist
Before we arrive
A few minutes of preparation means more time spent on your system.
- Clear a path to the furnace or indoor unit
- Clear space around the outdoor unit
- Note when the problem started and what you noticed
- Write down the thermostat setting
- Have the filter size handy, if you know it
- Keep pets in another room during the visit
Good to know
What each first visit looks like
| First visit | What we do | What you get |
|---|---|---|
| Lane 01Repair diagnosis | Find the cause and explain it in plain language | A written estimate to approve |
| Lane 02In-home assessment | Look at your home, current system and goals | Written options with an estimate |
| Lane 03Maintenance check | Work through the inspect, clean and test list | Written visit notes |
Swipe sideways to see the whole table.
- Do you post prices?
- No. Every home is different, so every estimate is written for your system, and you approve it first.
- Can you come today?
- We offer the next available visit window during office hours. Visits are by appointment only, so the form isn't for urgent safety problems.
- What if a maintenance visit finds a problem?
- We note it in your visit notes and give you a separate written repair estimate. Nothing is fixed until you approve it.
- I just have a question
- Choose General question on the request form, for example to check whether we serve your town.
Tell us what your system needs
Say whether it's a repair, a new system or a seasonal check. We don't post prices online: every estimate is written.