Prep & FAQ
Everything to do before the crew arrives, how weather changes the plan, and straight answers to the questions people ask most.
Before your wash
Do these the day before. Your quote lists anything extra for your property.
Everywhere
- Check the outdoor spigot works
- Unlock gates the crew needs
- Keep pets inside
House exterior
- Close all windows
Driveways and patios
- Move cars off the driveway
- Clear furniture and planters from the patio
Decks and fences
- Clear furniture, grills and planters from the deck
Weather and rescheduling
We wash in daylight on above-freezing days, Monday to Saturday. Heavy rain means we reschedule.
If the forecast changes the plan, we contact you by your preferred reply method and agree a new day together.
Light drizzle doesn't usually stop a wash; heavy rain or freezing temperatures do.
Quotes
What affects my quote?
The surface area, the number of stories, how much buildup there is, access around the property, your water supply, and the mix of surfaces. We don't publish prices because those details change every job.
Why do you ask for photos?
Photos let us see the surfaces, buildup and access without a visit. After your request, we may ask you to send a few by reply email. If photos don't tell us enough, we make a short visit.
On the day
Do I need to be home?
No, as long as gates and the spigot are accessible. If you are away, we send a short photo summary at the end instead of a walkthrough.
Will you use my water?
Yes. We connect to your working outdoor spigot and don't bring a water tank. If you are not sure yours works, tell us in your request.
How loud is it?
The washer engine runs steadily while we work, about as loud as a lawn mower nearby. The surface cleaner on the driveway is the noisiest part.
Plants, pets and property
What about my garden beds?
We pre-wet plantings before washing and rinse them again after, so the cleaning solution is diluted.
What about pets?
Keep pets inside while we work. Tell us about any dog in the yard when you ask for a quote.
Do you cover outlets and lights?
Yes. Outdoor outlets and light fixtures are covered before we wash the walls around them.
Results and limits
Will every stain come out?
Not always. Oil, rust, tire marks and efflorescence may lighten rather than lift, and your quote says so. What washing won't fix.
Why not use high pressure on siding?
High pressure can force water behind siding and strip paint, and on soft wood it raises fibers and gouges boards. A soft wash lets the solution do the work.
Tell us what needs washing
List the surfaces you want washed. We reply with any questions, then a written quote.